You are eligible for a 100% refund until you are within 3 days of your tour date. EXAMPLE: If your tour is at 12:00 PM on Friday December 31st you can get a 100% full refund until 12:00 PM on Tuesday December 28th. This policy is in effect for all bookings except for special tours and private tours. For specially booked tours and private tours please call us for questions about cancellations. If you cancel within 3 days then there is no refund. There are no refunds for "no show" either, if you book for 3 and only 2 show up that is considered a no show. However, we are always willing to be flexible so if you accidentally miss your tour or need to change/cancel at the last minute then we are always willing to issue a gift card for the amount of your tour that can be used at a later date. We can also often times put you on the next available tour assuming there is room. This applies only to bookings which are booked directly through us.
Customers who book with a 3rd party will go by their cancellation policies. For 3rd party customers we are happy to re-book you on a new tour if you miss your tour or have to cancel last minute however, there is a fee of 20% for this service. We may also issue a gift card to be used at a later date if you wish but the same applies, there is a 20% fee. EXAMPLE: If your tour costs $100 then we will re-book you on the next tour for $20 (20% of 100). This applies for all bookings made though TripAdvisor, Reserve Direct, Vacations Made Easy, Viator, Etc ... If you book directly with us and something comes up last minute then there is no fee to change tour dates or to get a gift card for the full amount of your tour. This fee is imposed to off set the fee that they charge our company.
Need to get in touch with us??
Need to get in touch with us to ask a question or get help on a booking? No problem! Just give us a call or text or even an email. You can also find a form at the bottom of every page where you can submit your inquires to us. We try to reply to all emails and inquires within a day but sometimes it can take a little longer so please have patience. If you need to get in touch quickly we suggest calling or texting. If you call and get a voicemail please leave a message, we will return the call shortly. Sometimes our lines get a bit busy. We are also available on different social apps. We make it as easy as possible to get you assistance when you need it.
On weekends we are on Call Back Only (C/B), which means if you leave a message we will return your call but we do not have live operators on weekends. Simply leave a short message stating you'd like to book a tour or that you have a question and we will return your call as soon as we are able, usually within 2 hours.